DELIVERY INFORMATION

Local Delivery

We offer standard delivery for customers in Singapore. Please allow 3-5 business days for processing.

Free delivery applies to qualifying orders with at least SGD $60 of products. For orders with less than SGD $60 of products, a flat SGD $4.90 delivery fee will be applied to the order.

We aim to deliver to as many places as possible but due to certain restrictions and limitations, we are sorry to inform you that we are unable to deliver to the following areas:

  • Changi Cargo Complex
  • Keppel District Park
  • Jurong Island
  • Jurong Port
  • Sentosa
  • Country Clubs
  • Army Camps
  • Seletar Aerospace
  • Off-shore islands (i.e. Pulau Ubin)
  • Hospitals

Orders are delivered between 9am to 10pm, Mon to Sat (excluding Public Holidays). If we missed you on our first delivery, we’ll contact you to arrange for another delivery. We will attempt delivery up to 3 times before returning your order to our warehouse. Additional delivery fee may be incurred thereafter.

 

 

International Delivery

For international orders, the shipping fees are calculated based on a number of factors – including, but not limited to, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping. Shipping fees can only be provided after you placed the order. We will contact you via email for the shipping arrangements (i.e. ship method, shipping fees, etc), total amount payable and payment method. Unfortunately, we do not offer free shipping to international destinations.

International customers are responsible for any applicable import duties and taxes, which are levied once your package reaches your country. We do not collect the duties and/or taxes and cannot predict what your particular charges may be. Delivery/shipping fees are not refundable once the parcels have been shipped out.

We use the following methods to ship internationally:

Ship Method

Details

Singapore Post Speedpost Priority

  • Estimated delivery within 1-3 working days to major cities
  • Fast & reliable service with detailed online tracking
  • Door-to-door delivery
  • Optional enhanced liability coverage for your shipment at an additional SGD $30 or 3% of the declared value whichever is higher
  • Compensation of up to US$100* per shipment included

 

Note:

*Compensation is limited to selected destination. The liability of Singapore Post is in accordance with the International Postal Parcel regulations.

Singapore Post Speedpost Standard

  • Estimated Delivery within 5 - 14 working days
  • Minimum compensation of SGD $90 per parcel*
  • Optional enhanced liability coverage for your shipment at an additional SGD $5 or 1.5% of the declared value whichever is higher
  • Online tracking for selected countries

 

Note:

*Compensation is limited to selected destination. The liability of Singapore Post is in accordance with the International Postal Parcel regulations.

 

 

To indicate during checkout:

International Shipping

After placing the order, we will contact you via email on the shipping fees and total amount payable. See our Delivery Policy for details.